Zambian authorities have made substantial efforts to develop strategies that improve the enabling environment for financial sector development. For example, the Zambian Government has developed and/or implemented several policies and financial sector-focused plans in the last few years. These include the Financial Sector Development Plan (FSDP 2004-2009), which focused on several key results areas such as increasing access to finance; the National Strategy on Financial Education (NSFE 2012-2017), National Financial Sector Development Policy (NFSDP 2017) and the National Financial Inclusion Strategy (NFIS 2017-2022).
To assess the progress towards achieving the National Financial Inclusion Strategy (NFIS) targets and other financial sector-related policies and strategies, the FinScope Survey is conducted every five years.

In Financial Inclusion, Digital Financial Services have been identified as one of the key drivers. Therefore, it is essential for the Government of Zambia and other stakeholders to focus on the DFS sector and cross examine levels of financial inclusion as driven by digital platforms. This will help in determining the proportion of adults who are conveniently using digital financial products and services to make payments/transactions, savings, remittances, borrowing and other activities.